Terms of service.

Terms and Conditions of Use & Sale

Last Updated: 24 October 2025

This website and The Creative Collective membership are owned and operated by That Creativity Co Ltd (Company Number 15839718), a private limited company registered in England and Wales with its registered office at International House, 6 Canterbury Crescent, London, England, SW9 7QE.

By purchasing membership, accessing this website, or using any of our services, workshops, masterclasses, coaching sessions, resources, or community (collectively, "Services"), You are agreeing to accept all parts of these Terms and Conditions. If You do not agree to these Terms, STOP now, and do not purchase or use our Services.

Contact: hello@thatcreativityco.com

Website: thatcreativityco.com

READ THIS FIRST: YOUR AGREEMENT

By clicking "Join" or "Purchase" or otherwise accessing The Creative Collective or any of our Services, you explicitly agree that you have read, understood, and agree to be bound by these Terms and Conditions. This is a legally binding contract between You and That Creativity Co Ltd.

You confirm that:

  • You are at least 18 years of age

  • You have the legal capacity to enter into contracts

  • All information you provide is accurate and truthful

  • You will comply with all terms set out below

MEMBERSHIP TERMS

The Creative Collective is a year-round membership community for creative professionals. By purchasing membership, you are purchasing access to monthly coaching circles, masterclasses, co-working sessions, resources, templates, funding support, and our private community.

FOUNDING MEMBER PRICING.

The first 100 members who join receive Founding Member status at £97 per year (regular price £194/year). Founding Members lock in this price for as long as they maintain continuous active membership. If you cancel and rejoin later, you will pay the current membership rate, not the Founding Member rate.

SUBSCRIPTION & AUTO-RENEWAL.

Membership is billed annually. Your payment method will be charged automatically each year on your renewal date unless you cancel before that date. You will receive email notice at least 7 days before your card is charged for renewal. Failure to pay will result in immediate suspension of your access.

YOUR 14-DAY RIGHT TO CANCEL.

Under UK consumer law (Consumer Contracts Regulations 2013), you have 14 days from the date of purchase to cancel your membership for a full refund, no questions asked. To cancel within this period, email hello@thatcreativityco.com with "CANCELLATION" in the subject line and include your name and order details. We will process your refund within 14 days.

After the 14-day cooling-off period expires, all sales are final. You may cancel your membership at any time, but you will not receive a refund for any unused portion of your subscription period. Your access will continue until the end of your current billing period.

HOW TO CANCEL AFTER 14 DAYS.

You may cancel your membership at any time by emailing hello@thatcreativityco.com or managing your subscription through your account portal. Cancellation takes effect at the end of your current paid period. You will not receive a refund for the remaining days, weeks, or months of your subscription.

BILLING ERRORS.

If you believe there has been a billing error, contact us within 14 days of the charge. We will investigate and resolve any genuine errors.

PAYMENT PROCESSING.

All payments are processed securely via Stripe. We do not store your full payment card details. Your use of Stripe is subject to their terms and conditions and privacy policy.

WHAT YOU GET (AND WHAT WE DON'T GUARANTEE)

Your membership includes access to:

  • Monthly Creative Circles with live coaching from Joseph Lynch

  • Artist-led masterclasses on topics like funding, pricing, producing, burnout, and more

  • "Make Your Thing" mini-sprints (typically quarterly)

  • Weekly "Make it Happen" co-working sessions

  • Funding opportunity reminders, templates, and application support

  • The Creators Archive (templates, guides, budget examples, etc.)

  • Private community platform for collaboration and support

  • Founding Member Bonuses (first 100 members only): 2025 Reflection Workshop, Personal Project Feedback, Boundaries & Burnout Reset Course, and "How I'd Pitch Your Project" Masterclass

NO GUARANTEES ON OUTCOMES.

Our role is to support and guide you, but your success depends on your own effort, commitment, follow-through, and circumstances. We do NOT guarantee that you will:

  • Secure funding or opportunities

  • Finish your creative projects

  • Earn any specific income

  • Achieve any particular result

Each person's results depend on their unique background, dedication, actions, and countless other factors. You are solely responsible for your own results. We provide support, structure, and community—not magic solutions.

SERVICE AVAILABILITY.

We aim to provide consistent access to all Services, but we cannot guarantee uninterrupted availability. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. Live session dates and times are scheduled at our discretion and may change with reasonable notice (typically at least 48 hours). All live sessions are recorded and made available to members who cannot attend.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. If we discontinue the membership entirely, we will provide pro-rata refunds for any prepaid unused time.

COMMUNITY RULES & CONDUCT

The Creative Collective community is built on mutual respect, support, and creative solidarity. To maintain this environment, you agree to the following:

YOU AGREE TO:

  • Treat all members, coaches, and staff with respect and kindness

  • Engage constructively and supportively

  • Respect the confidentiality of what others share

  • Keep trade secrets and proprietary information shared in the community private

  • Use the community only for lawful purposes

YOU MAY NOT:

  • Harass, abuse, threaten, discriminate against, or belittle anyone

  • Share offensive, defamatory, hateful, or inappropriate content

  • Spam, advertise your own services, or solicit without explicit permission from us

  • Share or promote affiliate links without permission

  • Scrape, copy, record, or redistribute our proprietary content to third parties

  • Share copyrighted material without authorization

  • Impersonate others or misrepresent yourself as a representative of That Creativity Co

  • Divulge confidential information shared within the community to anyone outside it

  • Use the community to conduct illegal activities

ENFORCEMENT.

Violation of these rules may result in immediate suspension or permanent termination of your membership and access to all Services, at our sole discretion, without refund. We reserve the right to remove any content that violates these Terms and to take appropriate legal action where necessary.

INTELLECTUAL PROPERTY & LICENSING

OUR CONTENT BELONGS TO US.

All content provided through our Services—including course materials, templates, masterclass recordings, workshop content, frameworks, methodologies, website design, text, graphics, logos, and any other materials—is owned by That Creativity Co Ltd or our licensors. It is protected by UK and international copyright, trademark, and intellectual property laws.

YOUR LIMITED LICENSE.

We grant you a limited, non-exclusive, non-transferable license to access and use our content for your personal, non-commercial use only. This means you can:

  • Download templates and resources for your own creative projects

  • View and participate in live and recorded sessions

  • Use our frameworks to develop your own work

YOU MAY NOT:

  • Screen record, capture, or reproduce video, audio, or PDF content except where we've explicitly given you permission to download

  • Resell, redistribute, sublicense, or commercially exploit any of our content

  • Share login credentials with others or allow others to access your account

  • Remove copyright notices, watermarks, or proprietary marks

  • Create derivative works or courses based on our content without written permission

  • Teach or share our proprietary methodologies or trade secrets with third parties

Violation of this license may result in immediate termination of your membership without refund, and we reserve the right to pursue legal action and damages.

YOUR CONTENT.

When you share content within The Creative Collective—such as comments, feedback, project submissions, testimonials, or questions—you grant us a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, display, and distribute that content within our Services and for promotional purposes (including on our website, social media, and marketing materials). You retain ownership of your content and are responsible for ensuring you have the rights to share it. We will always ask for explicit permission before using your testimonials or case studies publicly.

LIVE SESSIONS, RECORDINGS & PRIVACY

RECORDINGS.

Live coaching sessions, masterclasses, and workshops may be recorded and shared with members within the private community. By participating (whether via video, audio, or chat), you consent to being recorded. If you prefer not to be recorded, disable your camera and microphone and participate via text chat only.

We will may use recordings featuring you for external marketing or public promotion without your explicit written consent.

PROJECT FEEDBACK & CONFIDENTIALITY.

When you submit projects for feedback, your information is viewed only by Joseph Lynch and relevant team members. We may share anonymized examples for educational purposes within the community, but we will not publicly share your work without your explicit permission.

WHAT WE'RE NOT RESPONSIBLE FOR

NO PROFESSIONAL ADVICE.

The coaching, feedback, and guidance provided through The Creative Collective are for educational and informational purposes only. They do not constitute legal, financial, tax, or professional business advice. You should consult with qualified professionals (solicitors, accountants, business advisors) for matters requiring professional expertise.

PERSONAL RESPONSIBILITY.

You acknowledge that you are participating voluntarily and are solely responsible for your own choices, actions, and results. You accept full responsibility for the consequences of using (or not using) any information, advice, or resources provided through our Services. You agree to use your own judgment and due diligence before implementing any idea, suggestion, or recommendation.

ASSUMPTION OF RISK.

As with any business or creative endeavor, there are unknown risks and circumstances that can arise. You understand that any suggestion or recommendation is taken at your own risk. We are not responsible for any outcome, whether positive or negative.

THIRD-PARTY SERVICES.

Our Services integrate with or link to third-party platforms such as Stripe (payment processing), community platforms, video hosting services, and social media. We are not responsible for the privacy practices, content, security, or services of third parties. Your use of third-party services is subject to their own terms and conditions.

LIMITATION OF LIABILITY

"AS IS" BASIS.

Our Services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Services will meet your specific requirements, be error-free, uninterrupted, or result in any particular creative or financial outcome.

LIABILITY CAP.

To the fullest extent permitted by UK law, That Creativity Co Ltd, its directors, employees, consultants, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost opportunities, business interruption, or loss of data, arising from your use of our Services.

Our total liability to you for any claim arising from your membership shall not exceed the amount you paid for membership in the 12 months immediately preceding the claim.

YOUR STATUTORY RIGHTS.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot lawfully be excluded under UK law

Your statutory rights as a consumer under UK law are not affected by these Terms.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless That Creativity Co Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms

  • Your violation of any law or third-party rights

  • Your use or misuse of the Services

  • Content you submit, share, or transmit

  • Your negligence or willful misconduct

TERMINATION

BY YOU.

You may cancel your membership at any time by emailing hello@thatcreativityco.com. Your access will continue until the end of your current billing period, after which your account will be deactivated. No refunds will be provided for unused time (except within the 14-day cooling-off period).

BY US.

We may suspend or terminate your membership immediately, without refund, if:

  • You breach these Terms or violate community rules

  • Your payment fails or is disputed

  • You engage in conduct that harms the community or our business

  • We are required to do so by law

  • We cease operating The Creative Collective

Upon termination, you must immediately cease using all Services and delete or destroy any downloaded materials. You will not be entitled to any refund for unused subscription time.

CHARGEBACKS & DISPUTES

We have a clear and explicit refund policy (14-day cooling-off period under UK law). We do not tolerate or accept chargebacks or payment disputes initiated without first contacting us to resolve the issue.

If you initiate a chargeback or dispute with your bank or card issuer without first attempting to resolve the matter with us directly, we reserve the right to:

  • Immediately terminate your access to all Services

  • Report the incident to credit reporting agencies and chargeback databases

  • Pursue legal action for breach of contract and recovery of costs

If you have a billing concern, contact us at hello@thatcreativityco.com and we will work with you to resolve it.

ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your account login credentials. You must not share your account with others. You must notify us immediately at hello@thatcreativityco.com if you suspect unauthorized access to your account.

We are not liable for any loss or damage arising from unauthorized use of your account due to your failure to maintain security.

PRIVACY & DATA PROTECTION

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our collection, use, storage, and protection of your personal information is governed by our Privacy Policy, which you should read in conjunction with these Terms.

By using our Services, you consent to our data practices as described in the Privacy Policy. You have rights under UK data protection law, including the right to access, correct, delete, and port your data. To exercise these rights, contact hello@thatcreativityco.com.

CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify active members via email at least 7 days before the changes take effect.

Material changes will be communicated with reasonable advance notice. Your continued use of the Services after the changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must cancel your membership before they take effect.

DISPUTE RESOLUTION & GOVERNING LAW

INFORMAL RESOLUTION.

If you have a complaint, dispute, or concern, please contact us first at hello@thatcreativityco.com. We will make a good-faith effort to resolve the matter informally within 30 days.

GOVERNING LAW & JURISDICTION.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

ALTERNATIVE DISPUTE RESOLUTION.

If we cannot resolve a dispute informally, you have the right to refer the matter to an alternative dispute resolution (ADR) provider. We are not obligated to participate in ADR, but we will consider it in appropriate circumstances.

GENERAL PROVISIONS

ENTIRE AGREEMENT.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and That Creativity Co Ltd regarding your use of the Services. They supersede any prior agreements or understandings.

SEVERABILITY.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court, the remaining provisions will remain in full force and effect.

WAIVER.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

ASSIGNMENT.

You may not assign, transfer, or sublicense your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate, successor, or purchaser of our business without restriction.

FORCE MAJEURE.

We are not liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, natural disasters, or failures of third-party services.

QUESTIONS OR CONCERNS?

If you have any questions about these Terms, please contact us:

That Creativity Co Ltd

International House, 6 Canterbury Crescent

London, England, SW9 7QE

Email: hello@thatcreativityco.com

Website: thatcreativityco.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.